ORDER TIMELINE
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Our company handcrafts all products within 2 weeks.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time. Resin takes days to fully cure before it’s ready to ship.

Made to Order vs. Pre-Made
We strive to have all lockets pre-made and ready for quick shipping but popular books can sell out fast. Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products take a couple of weeks to be created for you. If you are needing quick shipment, please specify that at the time of order and we will do our best to accomodate you.

HANDMADE DISCLAIMER
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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order. Monitor color displays also vary and can account for color difference.

Care for your new product(s) by:
* Avoid letting your resin jewelry come into contact with chemicals such as hairspray or perfume
* Avoid exposing your resin jewelry to extreme temperatures such as leaving in a closed car in summer

Your product(s) can be damaged if:
* Too much pressure is applied to the jewelry
* Left out in the sun or exposed to extreme temperatures
* Exposed to harsh chemicals

CUSTOM ORDERS
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We always love creating new products from scratch.
Please contact us for a quote.
Custom orders can have a lengthier processing time.
Exhibiting at conventions and travel can affect when we are able to accept custom orders.
Ask us for details.

SHIPPING
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Our company ships through the following carriers
* USPS (primarily)
* UPS

International shipping
Not available at this time.

Cost calculations
We do our best to apply fair shipping costs to each order.

* Shipping costs are calculated automatically during checkout.

Timeline
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need up to 2 weeks to be handmade.

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:
* Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@heartandcharm.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@heartandcharm.com and send your item to: Heart and Charm 762 Ivy Pope Rd. Tallapoosa, GA 30176

Shipping
To return your product, you should mail your product to: Heart and Charm 762 Ivy Pope Rd. Tallapoosa, GA 30176

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.